Effective: September 18, 2026

14-day return window

We accept eligible returns requested within 14 calendar days after delivery. Use our secure contact form with your order number, the item name, and the reason for the return before sending anything back. If approved, the item should be shipped back within 7 calendar days of the return authorization.

Condition requirements

Collectibles must be returned in the same condition in which they were delivered, with all included parts, accessories, inserts, tags, packaging and protective materials. Factory-sealed or carded collectibles must remain sealed for a discretionary/change-of-mind return. Opening a sealed collectible materially changes its collector condition and generally makes it ineligible for a preference-based return.

Damaged, incorrect or materially misdescribed orders

If an item arrives damaged, is the wrong item, or is materially different from the listing, contact us as soon as reasonably possible. For shipping damage, please keep the shipping carton and packing materials and send clear photos of the package and item. Reporting transit damage within 48 hours helps us document carrier claims, but this request does not limit rights you may have under applicable law.

Return shipping and original shipping charges

For a change-of-mind return, the customer is responsible for return shipping and should use a trackable service. The original flat-rate shipping charge is not refundable for a change-of-mind return. If we shipped the wrong item, the item was materially misdescribed, or the return is required because of our error, we will cover reasonable return shipping and refund the applicable original shipping charge.

Non-returnable items

Unless required by law, we do not accept discretionary returns of: opened factory-sealed collectibles; items altered, assembled, cleaned, repaired, damaged or missing parts after delivery; gift cards or promotional credits; items clearly marked FINAL SALE; or items returned without authorization outside the stated window.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. We normally process an approved return within 5 business days after inspection; your bank or payment provider may take additional time to post the credit. Refunds for unshipped cancellations or shipment delays are handled promptly as required by applicable law.

Order cancellations

Contact us immediately if you need to cancel an order. We will make a reasonable effort to cancel an order that has not yet entered shipment processing. Once an order has shipped, it cannot be cancelled and the applicable return rules apply. Preorders may have product-specific cancellation terms disclosed before purchase.

Your legal rights

This policy is in addition to, and does not waive, any non-waivable consumer rights that apply to you.